Our Policies
- Ordering
- Shipping & Delivery
- Privacy & Security
- Return Policy
- Viewing Orders
- Updating Account Information
- Coupons and Gift Certificates
- Ordering
- You can order by telephone, on our secure website, or by mail. We accept VISA, Mastercard, Discover, American Express, personal checks, and money orders.
Telephone: Local (503) 224-4696
Toll Free (800) 422-2910
Our regular telephone hours are Monday - Friday, 9 a.m. - 4 p.m. Pacific Standard Time. If you reach our voice mail during these hours, we are assisting other customers and will return your call promptly. Retail shopping hours are listed on our retail store page. - Shipping & Delivery
- Items in stock usually ship immediately, often the same day. If your order has an item on backorder and it is expected in a few days, we may wait
and ship the entire order together, depending on weight. We use USPS or UPS for shipping, depending on weight and package destination .At this time, due to high demand, we do experience backorders on popular items such as pocket diapers, Bum Genius organic all in ones, and All Night Pants. We’re working hard to be able to keep them in stock.
Shipping Charges For Continental U.S.A.
Up to $15.00: $4.50
$15.01 – 49.99: $6.50
$50.00+: $8.50
Alaska and Hawaii, PO Boxes and APO Addresses – we usually ship first class or priority mail. This means we might get back to you to adjust shipping rates if needed for orders over 2 lbs, as our costs can escalate.
Exceptions to regular shipping charges:- If the only item ordered is a gift certificate, we will remove the shipping charge.
- If the only item ordered is a small, single Biokleen product (32 oz., 64 oz., or 2 lb.), we must increase the shipping charge to $6.50, to help cover our actual cost.
Expedited Shipping:
Just give us a call (800-422-2910) if you would like to inquire about faster shipping methods. We will give you a quote based on the package weight and destination.
Foreign orders:
We will give you a shipping quote on a case-by-case basis, depending on weight and destination. Keep in mind that your country may have additional duty charges or other fees; it is your responsibility to be aware of these.
Addresses and Unclaimed Packages:
Please be careful with your shipping address! Packages that do not make their destination or are returned to us due to an incorrect address given will incur shipping charges again to reship them. Ditto on packages returned to us because notices left by the USPS or UPS are ignored. And if you cannot get U.S. Mail at your address, please be sure we have both your U.S. Mail Address and a UPS-able address. Of course, if we make a mistake on your order, it will be on us to fix it. - Privacy & Security
- We will not sell, give or otherwise trade your name or personal information to anyone else! (You might be surprised at how often this is done, even by businesses claiming to be environmentally conscious.) Also, we won’t intentionally mail you multiple copies of our catalog.
Return Policy- We choose our products carefully and stand behind them with one of the best return policies in the business! You may return mostof our products for any reason within 30 days of the purchase date (or ship date on backordered items) for refund or exchange, less shipping charges. This includes items which have been washed or used. See exceptions below. Sorry, we cannot accept out-of-package (unless purchased that way), washed or used items beyond 30 days. Items in brand new, resaleable condition can be taken back beyond 30 days for up to 60 days for store credit. You may wish to insure your package or use delivery confirmation for your own peace of mind. If coupons or discounts were used for the purchase, these amounts will be proportionally deducted from your refund.
Mail your return to: BABYWORKS, 2431 NW Thurman St. #A, Portland OR 97210.
EXCEPTIONS TO THE RETURN POLICY
All Night Pants: due to their high cost, we can only accept one used pant back. Items you receive as a gift can be returned for store credit only, or exchange. Sale items (new) may be returned for 14 days. Items purchased from the resale bins in our store are not returnable.
A Note About Refused Shipments
If you refuse a package from UPS as a way of returning it to us, we will have to not only charge you the original shipping charge from us, but also charge you for UPS’ actual fee to return the package to us, which can be substantially higher. (Yes, we incur two shipping charges by UPS when this happens.)
Exchange Policy
Items in new condition can be exchanged for up 60 days (if it’s been longer, give us a call); used items for up to 30 days from purchase date. You pay the shipping to send items back to us.
We will pay the shipping charges to send you replacement diaper covers, night pants and training pants, or other very lightweight items such as clothing, in similar quantities to what you are exchanging. Beyond that, our usual shipping charges would apply for the new merchandise we’re sending to you. Keep in mind that returning diapers is costly; we’d encourage you to order samples if you are not sure which type to get. - Viewing Orders
- You can view your complete order history on your account page. Simply login here and select "My Orders" from the left hand column.
- Updating Account Information
- Did you move? Change your email address? You can always change your account information here.
- Coupons and Gift Certificates
- On this new website, we are still working out some issues with it accepting coupon codes and gift certificates accurately. For now, please give us a call to order with a gift certificate, or send a follow up email to customerservice@babyworks.com, instructing us to apply it. Our website does not automatically charge your credit card so we will be able to apply your gift certificate before your credit card is charged.
NC08 catalog coupon: If you are ordering up to $49.99, enter the code NC08-1 for $2.50 off; $50-99.99, use NC08-2 for $5 off; $100+, enter NC08-3 for $7.50 off.